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Interested in joining a company that works to support the success of children? The people at COMET work with child-focused organizations, supporting the operation and evaluation of their programs. It's exciting to deliver a data system that meets these needs, and know that you are helping to make a difference in the lives of children and youth.

COMET offers a unique company culture, focused on our customers' missions. And the success of COMET depends on our employees and the team-oriented work environment we promote. From sharing birthday celebrations at our headquarters to "white elephant" gift exchanges at the holiday party of our non-profit partner, Children's Institute, you can build strong and lasting relationships that carry throughout your career and your life. Our balanced approach to employment treats you as a professional to meet both your work and personal life needs. The COMET team certainly considers education, skills and experience, as well as key personality strengths, in their hiring process.  These include a desire to learn and grow, thriving as a member of a team working on common goals, and a passion to contribute to socially impactful solutions. 

In addition to open positions, we are happy to receive job inquiries and get to know interested professionals, particularly in the fields of software development, data management, B2B technology sales, project management, user experience and customer support. Click here to email your resume for general consideration: Email Resume


Current Open Positions: two (2)

(1) Customer Account Services Manager

COMET is looking to add to our customer facing Account Management team.  People best suited for this full-time position have the following attributes:

  • Located in or near Rochester, NY
  • Strong verbal and written communication skills
  • Direct customer support responsibility experience
  • Good interpersonal skills, team work experience and strong work ethic
  • Business Operations experience
  • Project Management skills
  • Contract Management experience

Responsibilities:

  • Manage a portfolio of assigned customers.
  • Maintain contact with clients through periodic reach-outs to see if we are satisfying their needs.  Leverage the opportunity to develop new business from existing clients.
  • Responsible for new client onboarding as a part of the Sales process.
  • Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Assist with high severity customer requests or issue escalations as needed.
  • Provide product training as defined within customer contract terms and conditions.
  • Maintain customer records by updating account information.
  • Communicate clearly the progress of customer initiatives and account status.
  • Upload customer data as defined within customer contract terms and conditions.
  • Recommend potential products or services with existing customers by engaging the customer to collect information and analyzing customer needs.  Engage Sales and Marketing team as needed when opportunities surface. Provide product demonstrations in support of the Sales and Marketing team.
  • Assist the Financial organization in maintaining financial currency of accounts. Have regular contact with customers to understand their satisfaction with the product or service.
  • Assist the Engineering organization in product testing.
  • Assist the Engineering and Marketing organizations in development of product documentation for customers.
  • Perform various Business Operations and Project Management activities as requested by management.

Qualifications

  • Strong communication and organization skills.
  • Responsible, dependable, quick learner.
  • 2 years’ experience in working with internal or external customers.
  • Minimum education: Associate's College Degree

Click here to email your resume for this position: Apply for Customer Account Services Manager Position


(2) C# Software Engineer / Web Developer

COMET is looking to expand our development team with a software engineer / web developer. People best suited for this full-time position have the following attributes:

  • Located in or near Rochester, NY
  • Relational database knowledge
  • Object oriented programming skills
  • Experience with web development using MS C# and SQL Server a plus
  • Experience with user interface design, project management and mobile application development is desired
  • Good interpersonal skills, team work and work ethic
  • Ability to work independently from conceptual design to system implementation and test
  • Ability to work with a sense of urgency in a fast-paced environment
  • Strong verbal and written communication skills

Responsibilities:

  • Work with the development team and meet project delivery dates per project schedules and timelines
  • Actively work with the system architect and other developers to design and implement solution features
  • Take an active role in process improvements in such areas as user experience, code review and unit testing
  • Assist in maintenance activities and ensure customer support and account management issues are addressed

Qualifications

  • Strong communication and technical skills
  • Responsible, dependable, quick learner
  • Demonstrated ability to adapt to new technology
  • Associate's Degree or Bachelor's Degree in Computer Science, Information Systems, or equivalent

Click here to email your resume for this position: Apply for C# Software Engineer / Web Developer Position


COMET Informatics LLC is an Equal Employment Opportunity Employer
The company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.