Volunteers of America of Western New York (VOA) provides many crucial services to its urban clientele. Its community support programs include an extensive child care program funded through Early Head Start, Head Start, New York State’s Universal Prekindergarten (UPK) program, and Monroe County, New York. On most days, 65 infants and toddlers attend the child care program, 140 children attend pre-K, and 80 school-aged children take part in after-school and other programs.
Perhaps nothing illustrates the day-to-day aspects of VOA’s activities like the morning sign-in and afternoon sign-out of all those children. For years, VOA had used a manual process with paper books, which often resulted in lines of caregivers waiting to sign in and out each day. While it did the job, the process was not as efficient or accurate as it could have been.